Last Updated: 9 January 2026
Lapis Detailing (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website https://www.lapisdetailing.com.au/ (the “Website”) or use our professional car detailing services.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out standards for the handling of personal information in Australia.
1. Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services and operate our business, including:
Contact Details: Name, email address, phone number, and residential or business address (for mobile detailing bookings).
Vehicle Information: Make, model, registration number, and condition of the vehicle.
Payment Information: Details required to process transactions (payments are processed via secure third-party payment providers; we do not store full payment card details).
Communication Records: Information you provide when requesting a quote, submitting a contact form, or communicating with us via email, phone, or social media.
Website Usage Data: IP address, browser type, device information, and pages visited on our Website (collected via cookies and analytics tools).
2. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you when you book a service or request a quote.
Through contact forms and online booking tools on our Website.
Via telephone, email, or social media communication.
Automatically through cookies and similar technologies when you use our Website.
3. Purpose of Collection
We collect, use, and disclose personal information for the following purposes:
To provide and manage our car detailing services.
To provide accurate quotes and manage bookings.
To communicate with you about appointments and services.
To process payments and issue invoices or receipts.
To send promotional offers or newsletters (only where you have opted in).
To improve our Website, services, and customer experience.
To comply with legal, accounting, and regulatory obligations.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose personal information to:
Third-party service providers who assist in operating our business (such as booking software providers, payment processors, website hosting, or IT support).
Professional advisers, including accountants or legal advisers, where reasonably necessary.
Government authorities, regulators, or law enforcement agencies where required or authorised by Australian law.
5. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, and encrypted payment processing.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
7. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you.
Request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
Requests can be made by contacting us using the details provided below. We will respond within a reasonable timeframe.
8. Direct Marketing
We may send marketing communications if you have opted in or where otherwise permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
We comply with the Spam Act 2003 (Cth).
9. Cookies and Analytics
Our Website uses cookies and analytics tools to help improve functionality, analyse traffic, and enhance user experience. You may disable cookies through your browser settings; however, this may affect the performance of the Website.
10. Overseas Disclosure
Some third-party service providers we use (such as analytics, payment, or cloud service providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy laws.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The “Last Updated” date at the top of this page indicates when the policy was last revised.
13. Contact Us & Privacy Complaints
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to lodge a privacy complaint, please contact us:
Lapis Detailing
Website: https://www.lapisdetailing.com.au/
Email: Accounts@lapisdetailing.com.auÂ
We will respond to privacy-related enquiries and complaints within a reasonable timeframe and take appropriate steps to resolve any issues.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.